These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections, which we advise that you read:
1.1 This site is owned and operated by Phoenix RM trading as GreenIT . Our registered office is W4d Toughers Business Park, Naas Co Kildare
1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
2.1 All orders placed through our website will be subject to our acceptance of the order.
2.2 When you submit an order to us on our website, you will receive a ‘bounce back’ confirmation email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery. You appoint us Phoenix RM trading as GreenIT in respect of each order you place with us on an irrevocable basis as your agent for the purposes of us giving instructions on your behalf in relation to section 84 of the Postal and Telecommunications Services Act 1983 and thereby permit postal packets addressed to you to be opened, delayed, detained and/or for the due delivery of the postal packet to you to be interfered with or prevented.
2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-
you are entitled to use the code;
you meet all the conditions that apply to its use;
you agree to the terms set out below.
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.
2.4 Should you wish to cancel your order or return any goods, please go to the Returns section for further information 2.5 Please note, you are responsible for all purchases made on your account and are personally liable for the full outstanding balance.
Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are inclusive of VAT.
4.1 All items are subject to stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given on request where you have already paid for the goods.
4.2 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.
4.3 Please note that if you wish to return goods under our Approval guarantee, you have 14 days from receipt of the goods to return them to us. For further information on returns and exceptions to our home approval guarantee please call 045 409150.
4.5 If an item is faulty please contact our helpline (045) 409 150 and we will arrange an appropriate remedy.
4.6 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.
Use of your Personal Information. We may use information that you provide or that is obtained by us:
(a) to administer our website services;
(b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We would like to keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) together with those of other companies and organisations, by any of the following methods: email telephone (including automated calls) SMS text message and other electronic messages such as picture messaging post fax or otherwise