To ensure we deal with your issue in an efficient manner please read the following carefully:
- You will receive a response within 5 working days.
- If a return is agreed with our team, you will need to provide any cables and leads that were originally supplied with the device. Failure to do so will halt any resolution of the issue until received.
- Provide our team with an Invoice Number, Make and Model, Serial number and any Passwords in the ‘Detailed Description of Issue’ section on the form accompanied with the issue which you have encountered.
- Please provide your full collection address in the ‘Detailed Description of Issue’ section.